Welcome to Digital Walker Online

Introduction

Welcome to Digitalwalker.online and Digitalwalker.ae, the official online platforms of Digital Walker General Trading LLC. By accessing or using these websites, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please do not use the site.

You agree not to access or attempt to access the site or any part thereof through automated means (such as bots or scripts). Additionally, you agree not to disrupt or interfere with the site's functionality or duplicate, sell, trade, or resell the website or its content for any purpose.

All products and services presented on Digitalwalker.online and Digitalwalker.ae constitute an invitation to offer. Your order represents your offer to purchase. We reserve the right to accept or reject this offer. A confirmation email will be sent upon receipt of your order, and another upon dispatch, which signifies acceptance.

Terms of Use

This website is intended for use only by individuals who are legally capable of entering into binding contracts. If you are under the age of 18, you may only use the website under the supervision of a parent or legal guardian. We reserve the right to cancel or refuse access to users found to be underage or in violation of our policies.

Users accessing the website from outside the UAE are responsible for ensuring compliance with local laws. Digital Walker currently delivers only within the United Arab Emirates.

Account & Registration Obligations

When you create an account or place an order, you agree to:

Provide accurate, current, and complete information

Maintain and promptly update your details

You are responsible for maintaining the confidentiality of your account and password. Digital Walker shall not be liable for any loss or damage resulting from unauthorized use of your account. If you suspect unauthorized use, contact us immediately.

We reserve the right to suspend or terminate accounts that provide false or incomplete information or that violate our Terms of Use.

Intellectual Property

All content on this website, including but not limited to text, graphics, images, logos, videos, and software, is the property of Digital Walker General Trading LLC or its licensors and is protected by applicable copyright and trademark laws. Unauthorized use of any content is strictly prohibited.

Product Suitability

Unless stated otherwise, products are intended for home use only and include a domestic-use warranty. Use in commercial environments voids the warranty unless specified. For commercial equipment inquiries, please contact our team at +971 4 324 9299 or info@digitalwalker.online.

Mail Order Returns & Ex-Display Products

Items in this category may show cosmetic wear but are fully functional and come with a 12-month warranty unless otherwise noted.

Pricing & Availability

Product prices may vary between online and retail stores. Prices shown are inclusive of 5% VAT unless stated otherwise. While we strive for accuracy, errors may occur. In such cases, we reserve the right to cancel orders placed for incorrectly priced items, provided the product has not yet been dispatched.

Shipping & Delivery Charges

Shipping fees are calculated based on:

Product weight and size

Destination

Shipping method

We use reputable courier partners and aim for door-to-door delivery where possible, although limitations may apply due to local laws or courier policies.

Store Pickup

Store pickup is available at the following location with no additional shipping charge:

Reef Mall

Shop No. 16, 1st Floor

116 Salah Al Din Street

Deira, Dubai, UAE

You’ll receive an email notification when your order is ready for collection.

Payment Methods

We accept online payments via credit card and Cash on Delivery (COD) for select products. A processing fee of AED 10 applies to COD. Orders placed with COD will be held for pickup for 3 days before cancellation. Repeated cancellations may result in removal of COD privileges.

You agree to use only credit cards legally owned by you. We are not liable for any fraud. Responsibility lies with the user to prove otherwise.

Return & Refund Policy

We offer free returns within 4 days of delivery. To qualify:

Contact us within 3 business days

Product must be unused, in original packaging, and in resalable condition

If the product is defective or not as described, we will refund the full amount including shipping charges. Refunds are processed within 7–14 working days upon receipt of returned items.

Fraudulent or Declined Transactions

We reserve the right to recover costs, including legal fees, from any user found engaging in fraudulent activities. Legal action may be taken for any such misuse.

Modifications to Terms & Conditions

We may update these Terms & Conditions at any time without prior notice. Continued use of the site constitutes your acceptance of the latest version.

"On Demand" Stock Items

Items marked as "On Demand" will be ordered after payment is received. Stock availability is not guaranteed, but we will make every effort to fulfil your order as soon as possible

E-Communications

By using Digitalwalker.online or Digitalwalker.ae, or by communicating with us via email or any digital form, you consent to receive communications from us electronically. All agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing.

Privacy Policy

We respect your privacy and are committed to protecting your personal data. All personal information provided through our platform will be handled in accordance with our Privacy Policy and will not be shared with third parties unless required for order fulfilment, fraud verification, or by law.

For complete information, please refer to our detailed Privacy Policy page. (We can set this up as a separate section.)

Returns & Cancellations

Dead on Arrival (DOA) / Faulty Products

If you receive a defective or faulty item, please notify us within 7 days of receiving your order. The item must be returned in its original packaging along with all accessories. After evaluation, we will issue a replacement or full refund depending on product availability and condition.

Refunds

Once we receive and inspect the returned item, a refund will be processed within 7–14 working days. The refund will be made using the original payment method or store credit, based on your preference.

Warranty Information

Warranty Provided by Distributor/Manufacturer

Warranty is limited to manufacturer defects only.

Not covered under warranty:

Misuse, water/liquid damage, physical damage, tampering, or virus infection

Unauthorized repairs or modifications

Out-of-warranty repairs and deliveries will incur additional charges.

Devices must be collected within 90 days of repair notification. Unclaimed devices beyond this period may be disposed of at our discretion.

Diagnostic, service, delivery, and installation charges are non-refundable.

Once a repair is performed or diagnosis is completed, the product cannot be returned to its original state.

Display of Products

We strive to display product images and specifications as accurately as possible. However, due to variations in device screens and suppliers, actual products may slightly differ in appearance or packaging. We are not liable for minor differences that do not affect functionality.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with:

The Federal Laws of the United Arab Emirates

The local laws of the Emirate of Dubai

Any disputes arising from these terms shall fall under the exclusive jurisdiction of the courts of Dubai, UAE.

Disclaimer

By submitting your device for service or repair, you authorize Digital Walker General Trading LLC technicians to perform the required work. You acknowledge and agree to the following:

Data Loss: We are not responsible for any data loss that may occur during service. Please back up your data before submitting your device.

Service Authorization: You release Digital Walker from liability for any loss, claim, or damage arising from service, repair, or abandonment of items.

Proof of Receipt: Customers must present the original receipt when collecting serviced items.